The Overhead Door Company of
Lethbridge, Calgary & Cranbrook

Overhead Garage Doors FAQ

As the original garage door company, Overhead Garage doors have continued to revolutionize and advance the garage door industry since 1921. We’ve answered many questions over the decades and have troubleshooted and solved virtually every garage door issue. Here, you’ll find some of the most commonly asked questions about garage door installations, repairs, and services.

If you can’t find the answer you’re looking for, give us a call and we will be happy to help you.

General

We have 3 offices located in Lethbridge, Calgary & Cranbrook

Yes, we provide 24/7 emergency garage door services in Lethbridge, Calgary and Cranbrook.

Residential Garage Doors

Please contact us to request an estimate, complete our online estimate request form, or stop by one of our showrooms. We look forward to meeting you!

This depends on a number of factors, including the material and type of garage door and whether the garage door opener will be replaced. The average price of a new garage door is anywhere from $2,000 – $10,000, which includes the garage door itself, labour, and any hardware or accessories.

At Overhead Door Company of Lethbridge, Calgary & Cranbrook, we offer garage door repairs, including emergency same-day repairs. If you need a garage door repair, give as a call or fill out our contact form under your location.

Our garage door technician will visit your property, identify the issues, and provide a quote for the proposed repair. We won’t do any repairs until we have your approval. Once we have your approval, we will get to work on the repairs and test your garage door to ensure that it’s functioning properly.

Many of our residential garage doors can be painted. Please see your owner’s manual for specific painting instructions. In addition, most of our commercial doors can be powder coated. We offer 197 powder coat colors to best complement the look of your home or your facility.​​

Damage to a specific area of the garage door or panel is a common issue. Depending on what type of damage and where it’s located, a repair on one section or panel is possible. However, keep in mind that if you have an older garage door, it may be more valuable to replace the full door instead of only repairing a section.

R-Value refers to the measure of thermal efficiency. The higher the R-value, the greater the insulating properties of the door. Overhead Door Company uses a calculated door section R-value for our insulated doors. We have several door styles to meet your insulated door needs for both residential and commercial applications. View a list of all doors and their R-values here.

Yes. Visit Overhead Door Corporation’s Architect’s Corner for technical and specification information on our commercial doors. This tool allows you to download full product specifications, CAD drawings, BIM models, and product brochures with a few simple clicks.

Yes. You can view warranty information on Overhead Door Corporation’s warranty page.

At Overhead Door Company of Lethbridge, Calgary & Cranbrook, we offer a standard 1-year warranty on labour and manufacturer’s warranty for each of our garage door products.

You can find the owner’s manual for all products on Overhead Door Corporation’s owner’s manual page.

When it comes to garage door maintenance, it’s important not to handle more complex garage door repairs such as any work to high-tension springs or the garage door itself. These components can cause serious injury without the proper safety training and equipment.

You can do light maintenance to keep your garage door functioning well, including:

  • Lubricate moving parts
  • Listen for strange noises
  • Test auto-reverse safety features and sensors
  • Inspect the rollers for damage and wear
  • Inspect the door for any balance issues

Garage doors typically have a sticker on the lower left-hand or right-hand corner with the company name, logo, and make and model details.

Garage Door Installation

A new garage door installation on an existing structure typically takes about 4-6 hours to complete.

We strongly recommend hiring a professional garage door technician to install a new garage door. Consider the time it takes to learn about garage door installation, acquiring the tools and equipment needed, and troubleshooting common issues. Most importantly, professional garage door technicians are trained and certified on safely installing, repairing, and servicing residential and commercial garage doors.

Garage Door Service and Repair

To extend the life of your garage door and keep it functioning smoothly, we recommend scheduling a routine garage door service every year. An annual service will help prevent emergency repairs and potential issues that can be costly.

At Overhead Door Company of Lethbridge, Calgary & Cranbrook, we offer garage door repairs, including emergency same-day repairs. If you need a garage door repair, give us a call or fill out our contact form under your location.

Our garage door technician will visit your property, identify the issues, and provide a quote for the proposed repair. We won’t do any repairs until we have your approval. Once we have your approval, we will get to work on the repairs and test your garage door to ensure that it’s functioning properly.

The easiest way to determine if your garage door is balanced is to inspect the bottom of the garage door when it’s closed. Is the bottom of the door flush against the ground or does one side slightly lift up? If one side of the door lifts up, there is an imbalance issue.

Yes, we repair and replace garage door parts.

Garage Door Opening & Closing Issues

There could be a number of reasons your garage door fails to fully close. First, check the sensors and make sure there are no obstructions that’s causing the sensor to trigger the door to reopen. The auto-reversal is a critical safety feature to prevent accidents. If there are no objects in the way of the sensors and you’ve tried simple troubleshooting techniques, give us a call and we can help.

To use the manual release on your garage door, be sure the door is closed. Pull the emergency release cord, manually open the garage door, and return it to the down position. Pull the emergency release cord toward the door and reconnect the trolley to the opener carriage.

A squeaky or grinding noise is one of the most common garage door issues. Typically, a noisy garage door indicates a problem with the rollers, loose nuts and bolts, or worn tracks. If lubricating the garage door doesn’t work, give us a call and we can identify the cause of the noise.

Common Garage Door Problems

Frayed garage door cables need to be replaced as damaged cables increase the risk of them breaking while operating the garage door. If your garage door cables are frayed, we strongly recommend not to attempt replacing them yourself and instead, call us for a repair as soon as possible.

Rust spots are normal over time and are caused by water and air coming into contact with the metals. You’ll see more rust spots at the bottom of the door where moisture from rain, ice, and snow is more likely to sit.

If the garage door spring is broken, refrain from operating the garage door and be sure to let other members of your household know not to use the garage door.

Never attempt to fix high-tension springs yourself as it’s dangerous and can lead to serious injuries.

Call us as soon as possible to schedule a spring replacement for your garage door.

We strongly recommend against replacing your own springs as it can be extremely dangerous.

Garage doors have high-tension springs that can cause serious injury without the proper training, tools, and equipment to service them.

Take a tape measure and your phone or a paper and pencil to take notes. Measure the:

  • Width and height of the opening
  • Distance from floor to ceiling and headroom
  • Side room on either side of the opening

Garage Door Openers

This depends on a number of factors, such as the age of your garage door opener, the issues you face with the opener, and whether you want modern features. Many customers opt for a replacement if the garage door opener is old as modern openers come with advanced technology features such as WiFi and smart phone capabilities and vehicle compatibility.

Yes, an old garage door opener can be installed with a new garage door.

As a general rule of thumb:

  • A single garage door can operate with an opener that has ½ HP or 500 N motor
  • A double garage door requires a ¾ HP or 700 N motor to operate

The drive type is simply how your garage door moves the trolley along the guide to open and close the door.

  • Screw drive – Screw drive openers are known for their power and speed, making them ideal for high-speed overhead doors for warehouses and commercial garages. At Overhead Door Company, our screw drive openers feature a direct drive system that transfers more power from the motor without using a gear reduction system.
  • Chain drive – As the name implies, chain-driven openers use a chain to move the door open and close. Chain drives can be used for most garage doors and are an economical and reliable option as they’ve been around for many years.
  • Belt drive – Belt-driven openers are some of the quietest on the market, making them ideal for residential garage doors. Belt openers are strong, durable, and produce less vibration.

If your garage door light bulb burns out easily, it could be an issue with how the garage door opener is mounted. The delicate filament in the light bulb is fragile and can break when the light bulb is shaken or bumped. Be sure that the garage door opener is mounted securely to prevent vibration.

Any garage door openers that are manufactured after 1980, you can purchase an Overhead Door® Master Remote from us. Any openers that are manufactured before 1980 no longer have replacement remote controls available and must be upgraded with a new receiver kit.

Web design by iNet Media Ltd. Digital marketing experts.