The Overhead Door Company of
Lethbridge, Calgary & Cranbrook

4 Important Things to Look For When Hiring a Garage Door Company

Hiring a garage door tech

Your garage door is the largest moving equipment in your home. As a major point of entry, your garage door not only provides easy access to the garage but is also a critical safety and security feature. For this reason, choosing a reputable garage door company in Calgary, Lethbridge, or Cranbrook is one of the most important steps when looking for garage door services.

We list 4 of the most important things to look for when hiring a garage door company.

1) Years of experience

First and foremost, be sure to inquire about the garage door technician’s experience and how long the company has been in business. 

Garage doors have gone through major transformations and technological advancements over the last few years. You want a garage door technician who is up-to-date on the latest developments and who has plenty of experience under their belt working in the industry.

Additionally, you want to inquire about how long the company has been in business. Keep in mind that if you choose a new company and they don’t survive the test of time, you may run into warranty issues should anything go wrong with your garage door repair or installation.

2) Training & Certifications

In Canada, reputable garage door companies are members of the Canadian Door Institute (CDI) and the International Door Association (IDA). Being a member of these organizations indicates that technicians have received extensive training on how to install, repair, and service garage doors and have the necessary skills to provide these services safely. 

To maintain these accreditations, garage door companies must provide proof of insurance coverage, tax registration, and licensing. When you choose a garage door company that is a member of the CDI and IDA, you can be sure that you’ll receive the highest standard of customer service.

3) Warranty

Be wary of any company that does not offer a warranty on their labour or products. Should you experience any issues with the repair or installation of your garage door, a warranty gives you peace of mind that your services are covered. 

At Overhead Door Company of Lethbridge, Calgary, and Cranbrook, we offer a standard 1-year warranty on labour and warranty for each of our garage doors and garage products. When calling a garage door company, always ask about the type of warranties they offer on both labour and the products they install.

4) Customer reviews

Last but certainly not least, one of the best ways to gauge a company’s customer service is to hear about it from the customers themselves. And in our digital age, that’s easy to do. Simply enter the company’s name on a search engine and read through their reviews, both good and bad. 

All companies will have some negative reviews from dissatisfied customers, but take note of how they respond to negative reviews and if they offer to correct the situation. Through reviews, you can get a sense of what the company does well, whether it’s responsiveness, quality workmanship, or professionalism, to name a few.

At Overhead Door of Lethbridge, Calgary, and Cranbrook, we are proud to be a part of history as the original garage door company since 1921. Contact us for all of your residential and commercial garage door needs. We provide both on-call and regularly-scheduled maintenance to keep your garage doors operating efficiently year-round. 

With office locations in Lethbridge, Calgary, and Cranbrook, you can count on us to be here when you need us.

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